COMPUTER CLUB of ROSSMOOR

Walnut Creek, California

HOUSE CALLS FAQs

Q: What happens after I submit a House Call request? 
A: A Computer Club technician will phone you to set up a mutually convenient time to schedule a visit to your home. In some instances, our technicians are able to solve problems simply by providing advice over the phone. 

Q: Who are the Computer Club technicians? Are they paid by the Club? 
A: None of our technicians are paid. They are all volunteers who want to assist other members of the Rossmoor Community. The Club's Technical Director screens each volunteer to ensure he/she has sufficient experience and expertise to become a House Call technician. 

Q: I am a member but do not live in Rossmoor. May I request a House Call?
A: Our technicians only provide in-home service for members who live in Rossmoor. 

Q: If I join the Club mid-year, am I still entitled to 6 House Calls? 
A: Yes, members may receive a maximum of 6 House Calls in a calendar year, regardless of when they join.

Q: If a technician has to return to my home to finish up work on a House Call, does that second visit get counted as a separate House Call?
A: No, a follow-up visit does not get counted as an additional House Call.

Q: I need immediate assistance or a type of service you don't handle. Can you recommend someone else?
A: Yes, if we are unable to provide immediate assistance, or if you submit a House Call request for a type of service that is outside the scope of the House Call program, we can suggest a reputable technician you can hire. 

Q: I need help learning how to use software, such as MS Word or macOS. May I request tutoring?
A: Unfortunately, we are not able to provide tutoring, as it simply uses too many tech hours. If you need to learn how to use a specific software, Acalanes Adult Ed offers many computer classes. And, the Computer Club offers Flash Classes right in the Gateway Computer Center or via Zoom.

Q: I've used the House Call Service in the past. May I request a specific technician?
A: Yes, you may include this request when you enter your the description of the problem you're having.

Q: I'm not a member yet. If I join today, may I immediately schedule a House Call? 
A: Only active members may submit a House Call request. If you pay your dues online with a credit card, your membership will be instantly activated and you may immediately submit your House Call request. If you pay with cash or check, it may take up to a week to activate your membership. 


The Computer Club offers free onsite "House Calls" to paid Members who are also residents of Rossmoor. Just click the red button to submit your House Call request. Before doing so, please check below to review the services we do and do not provide.  

PLEASE NOTE: House Calls are meant for non-portable devices or home connectivity issues. Exceptions can be made if a resident has mobility problems and cannot manage a visit to the Computer Center. If you are unable to log onto the internet from home, please come to the Computer Center in the Gateway Clubhouse for assistance.
  • Members may request up to 6 House Calls per calendar year.  
  • Depending on demand and volunteer availability, we can generally respond to a House Call request within a week.  
  • For more information about the House Call service, please read the FAQs, below.

​Services we provide:
  • Resolve printer problem, install new printers
  • Help with email issues
  • Answer questions about Windows, macOS
  • Resolve wifi and networking problems, connections to the internet
  • Help with passwords

Types of components / devices we handle:
  • PCs and Macs
  • Windows 10 and 11;  macOS
  • Printers
  • Wifi connections 
  • Peripheral hardware such as video camera, mouse, keyboard, etc.
​Services we do not provide:
  • Tutoring / training
  • Operating system upgrades
  • New systems set-ups, including data and software migration
  • Removing old hardware
  • Hardware repairs,  such as replacing a hard drive, installing a new video card, etc.
  • Data recovery
  • Virus removal
  • Troubleshooting problems with websites or software programs
  • Installing new Comcast hardware components