HOUSE CALLS FAQs
Q: Who are the Computer Club technicians? Are they paid by the Club?
A: None of our technicians are paid. They are all volunteers who want to assist other members of the Rossmoor Community. The Club's Technical Director screens each volunteer to ensure he/she has sufficient experience and expertise to become a House Call technician.
Q: Does the House Call technician come to my home?
A: Yes, the vast majority of our House Calls are handled in person. However, due to Covid, some of our techs - as well as some of our members - have opted to use remote-access software for problems that can be addressed in this manner. Please check below for more FAQs about the remote service option.
Q: I am a member but do not live in Rossmoor. May I request a House Call?
A: Our technicians only do in-person service for members who live in Rossmoor. However, if the nature of your problem can be handled via a remote-access connection, we will gladly perform the service.
Q: Is the technician required to wear a mask during the service? Will I have to wear a mask?
A: Our technicians are not required to wear a mask but will gladly do so if the member requests this. Likewise, some of our technicians may request that the member wears a mask during the service. If masks are a concern, this should be discussed when setting up the appointment.
Q: I need immediate assistance or a type of service you don't handle. Can you recommend someone else?
A: Yes, if we are unable to provide immediate assistance, or if you submit a House Call request for a type of service that is outside the scope of the House Call program, we can suggest a reputable technician you can hire.
Q: I need help learning how to use software, such as MS Word or macOS. May I request tutoring?
A: Unfortunately, we are not able to provide tutoring, as it simply uses too many tech hours. If you need to learn how to use a specific software, Acalanes Adult Ed offers many computer classes. And, the Computer Club offers Flash Classes right in the Gateway Computer Center or via Zoom.
Q: I've used the House Call Service in the past. May I request a specific technician?
A: Yes, you may include this request when you enter your the description of the problem you're having.
Q: I'm not a member yet. If I join today, may I immediately schedule a House Call?
A: Only active members may submit a House Call request. If you pay your dues online with a credit card, your membership will be instantly activated and you may immediately submit your House Call request. If you pay with cash or check, it may take up to a week to activate your membership.